Refund policy

Return & Refund Policy – Renewed Minds

We want you to love what you ordered. If something isn’t right, we’re here to help.

Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• Item must be unused, unworn, and in original condition

• Item must be in original packaging

• Proof of purchase is required

Non-returnable items

• Items marked as final sale

• Gift cards

• Worn, washed, or damaged items not due to our error

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

• Refunds will be processed to your original payment method

• Please allow 5–10 business days for your bank to process the refund

Return shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:
info@renewedminds.co.za

Include:

• Your order number

• Photos of the item

We will resolve the issue as quickly as possible.

Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

Contact
For any return-related questions, contact us at:
info@renewedminds.co.za